Requirements:
- High school diploma or equivalent qualification.
- Excellent communication and interpersonal skills, with the ability to build rapport and effectively convey information.
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- Strong problem-solving and analytical abilities, with a focus on finding solutions and exceeding customer expectations.
- Proficiency in using computers and various software applications.
- Ability to work independently and as part of a team.
- Adaptability and willingness to learn new skills and technologies.
- Strong work ethic and commitment to providing exceptional customer service.
Benefits:
- Competitive salary and benefits package.
- Opportunity to work from home.
- Positive and supportive work environment.
- Opportunities for professional growth and development.
Salary
Min Salary: 2,40,000 /Year
Max Salary: 2,50,000 /Year
Responsibilities of the Candidate:
- Provide exceptional customer service via phone, email, and chat, ensuring prompt and accurate resolution of inquiries and issues.
- Build and maintain positive relationships with customers, fostering trust and loyalty.
- Gather and analyze customer feedback to identify areas for improvement and enhance the overall customer experience.
- Stay up-to-date on company products, services, and policies to provide accurate and informative responses to customer inquiries.
- Collaborate effectively with internal teams to resolve complex customer issues and ensure seamless service delivery.
- Adhere to established customer service protocols and quality standards.
- Contribute to the continuous improvement of customer service processes and procedures.
- Maintain a professional and positive demeanor at all times.